Alberta Supports Contact Centre
Connect with the main Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: css.ascc@gov.ab.ca
24-hour Emergency Income Support Contact Centre
Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.
Hours: 24/7
Toll free: 1-866-644-5135
Email: css.iscc@gov.ab.ca
You can now apply online to the Income Support Contact Centre to receive emergency food benefits via Interac e-Transfer. Once you have provided the required information, you will be asked to call the Income Support Contact Centre to confirm your eligibility.
Apply at MyAlberta Emergency Benefits to start the online application process.
Employment Insurance Telephone Information Service
The Employment Insurance Telephone Information Service is an automated telephone service that provides general and more specific information on the EI program. It is available 24 hours a day, 7 days a week.
When you call, you can use self-service options to:
- submit electronic reports
- get information on benefits, including your specific claim
To get more information or make changes to your claim, you may speak with an EI representative during business hours.
For information about Canada Emergency Response Benefit claims filed with Service Canada, please also contact this telephone service. Please note that the period to apply for the Canada Emergency Response Benefit is now closed.
To access information about your claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for benefits.
Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742
The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.